Responsible Gaming at 7jeta

At 7jeta, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that every player in Bangladesh deserves a safe, transparent, and supportive environment in which to enjoy cricket betting, slots, live casino games, and fishing games. Our platform is built with player wellbeing at the centre of every design decision.

Gambling is entertainment. When approached with clear limits and a realistic mindset, it can be a fun and engaging pastime. However, we also recognise that for a small number of players, gambling can become harmful. 7jeta takes its responsibility to those players seriously and provides a full suite of tools to help anyone who needs to manage, reduce, or stop their gambling activity.

7jeta's responsible gaming programme is built around four pillars: prevention (ensuring only eligible adults access the platform), control (giving players practical tools to manage their activity), awareness (helping players recognise the early signs of problem gambling), and support (connecting players who need help with the right resources promptly and without judgement).

When you register a 7jeta account, you confirm that you are at least 18 years old. As part of our Know Your Customer (KYC) process, we may ask you to provide a copy of a government-issued identity document — such as a National ID card or passport — to verify your date of birth before processing your first withdrawal.

If you are a parent or guardian and you are concerned that a minor in your household may be accessing gambling websites, we recommend taking the following steps:

• Install parental control software on shared devices to restrict access to gambling-related websites.
• Keep your 7jeta login credentials private and never share your username or password with anyone, including family members.
• Enable device-level screen time controls or content filtering settings on smartphones and tablets used by children.
• Talk openly with young people about the risks associated with gambling, including the fact that outcomes are determined by chance and that losses are the norm over time.

If you suspect that an underage individual has accessed a 7jeta account, contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

One of the most effective ways to stay in control of your gambling spending is to set a deposit limit. 7jeta allows every registered player to set a personal daily, weekly, or monthly deposit ceiling directly from their account settings or by contacting our support team.

To set or adjust a deposit limit, log in to your 7jeta account and navigate to the account settings panel, or send a request to [email protected] with your registered email address and the limit amount and period you wish to apply. Our support team processes limit requests 24 hours a day, 7 days a week.

Sometimes all a player needs is a short break to reset their perspective. 7jeta's time-out feature allows you to temporarily suspend access to your account for a defined period without permanently closing it. During a time-out, you cannot log in, deposit, or place bets.

• 24-Hour Time-Out: A one-day break, effective immediately upon request. Suitable for players who feel they need a quick step back after a losing session.
• 7-Day Time-Out: A full week away from the platform. Recommended if you notice your gambling sessions running longer than planned or if you are chasing losses.
• 30-Day Time-Out: A month-long suspension that gives you meaningful time to reflect and reassess your relationship with gambling without the permanence of self-exclusion.
• Custom Duration: Contact our support team to request a time-out of any specific duration that suits your personal needs.

To activate a time-out, contact 7jeta support at [email protected] with the subject line "Time-Out Request". Include your registered email address and the duration you prefer. The time-out will be applied to your account within one hour of your request being received.

Self-exclusion at 7jeta is available in the following durations:

• 6-Month Self-Exclusion: A half-year break that gives you substantial time to address any gambling-related concerns with the help of support services.
• 1-Year Self-Exclusion: A full year away from the 7jeta platform, during which you are encouraged to seek professional guidance if needed.
• 5-Year Self-Exclusion: For players who feel they need an extended period of enforced abstinence to break a harmful pattern.
• Permanent Self-Exclusion: A lifetime ban from the 7jeta platform, with no option to reopen the account under any circumstances. This option is irreversible.

During any self-exclusion period, 7jeta will also suppress all promotional communications to your registered email and phone number. We will not send you bonus offers, game recommendations, or deposit incentives while your exclusion is active.

Any balance remaining in your account at the time of self-exclusion will be held securely and returned to you via your registered payment method within five business days of your request. To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and specify the duration you are requesting.

Problem gambling often develops gradually. Many players do not recognise the warning signs until the harm is already significant. 7jeta encourages all players to periodically reflect on their gambling behaviour using the self-assessment questions below.

The following patterns are also common indicators that gambling has moved from entertainment to a problem that needs attention:

• Spending increasing amounts of time thinking about gambling, even while at work or with family
• Needing to bet larger and larger amounts to get the same level of excitement
• Neglecting personal hygiene, health, or nutrition due to extended gambling sessions
• Experiencing mood swings directly tied to wins and losses
• Using gambling as a way to escape stress, depression, loneliness, or anxiety
• Feeling a sense of hopelessness or shame about gambling behaviour but continuing regardless

Recognising these signs early gives you the best chance of addressing them before they escalate. 7jeta is here to support you — not to judge you. Please reach out to our support team or the resources listed in the next section.

If you believe your gambling has become a problem, or if someone close to you is struggling, professional help is available. Seeking support is a sign of strength, and many people successfully address gambling-related issues with the right guidance. The following types of support are available:

• 7jeta Support Team: Our customer support team is available 24/7. Contact us at [email protected] with the subject line "Responsible Gaming Help" and a member of our team will respond with priority handling to discuss the tools available to you, including deposit limits, time-outs, and self-exclusion.
• National Mental Health Helplines (Bangladesh): The National Mental Health Institute (NIMH) in Dhaka and Kaan Pete Roi — Bangladesh's emotional support helpline — offer confidential telephone and in-person counselling for individuals experiencing mental health challenges, including compulsive behaviours such as problem gambling.
• Self-Help Resources: Gamblers Anonymous offers a 12-step peer support programme that has helped millions of people worldwide recover from problem gambling. Meetings and online resources are available in many languages. International resources including GamCare and the National Problem Gambling Helpline provide online chat, self-assessment tools, and referral services that are accessible from Bangladesh via the internet.
• Family and Friends: Talking openly with someone you trust about your gambling is one of the most effective first steps. Family members and close friends can provide accountability and emotional support during a difficult period.
• Financial Counselling: If gambling has created financial difficulties, speaking with a financial adviser or debt counsellor can help you build a realistic recovery plan. In Bangladesh, several NGOs and microfinance institutions in Dhaka, Chittagong, Sylhet, and other major cities offer free or low-cost financial guidance.

Beyond deposit limits, time-outs, and self-exclusion, 7jeta provides additional account-level protections designed to keep every player's experience safe, fair, and within healthy boundaries.

• Reality Checks: You can enable periodic session notifications that remind you of the time elapsed and the net result of your current gambling session. These pop-up reminders are designed to interrupt the flow of play and give you a moment of conscious reflection at the interval of your choosing — every 30 minutes, 60 minutes, or 2 hours.
• Session Time Limits: Set a hard maximum duration for any single gambling session. Once the session limit is reached, you will be automatically logged out regardless of the game state. Funds are always preserved safely in your account balance.
• Loss Limits: In addition to deposit limits, 7jeta allows players to set a maximum loss ceiling for a given daily, weekly, or monthly period. Once your loss limit is reached, you cannot continue placing bets until the limit period resets, regardless of available account balance.
• Account Activity History: All players can access a full, transparent record of their deposits, withdrawals, bets placed, and game outcomes from the account dashboard. Reviewing this history regularly is a practical way to maintain an accurate picture of your gambling spending.
• Promotion Opt-Out: If you feel that bonus offers and promotional messages are tempting you to gamble more than you intend, you can opt out of all marketing communications from 7jeta at any time by contacting support. This setting takes effect within 24 hours and does not affect your ability to use the platform normally.
• Account Closure: If you wish to close your 7jeta account permanently without self-exclusion (for example, if you simply no longer wish to use the service), you may do so by contacting our support team. Any remaining balance will be returned to your registered payment method.

All of the tools described on this page are available to every 7jeta player at no cost and with no negative consequences for your account standing. Using responsible gaming tools is a mature and sensible choice that we actively encourage. If you are unsure how to access any of these features, our support team at [email protected] is always ready to guide you through the process.