7jeta Privacy Policy

7jeta ("we", "us", "our") is committed to handling your personal data responsibly and transparently. This policy is written in plain English so that every player can understand precisely how their information is handled. We process personal data only where a clear and legitimate purpose exists, and we apply appropriate technical and organisational safeguards to keep that data secure at all times.

This Privacy Policy should be read alongside the 7jeta Terms & Conditions and Responsible Gaming Policy. In cases where a specific service or promotion is governed by additional privacy notices, those notices supplement this policy and should be read together with it.

7jeta collects personal data through several channels: directly from you when you register an account or contact support, automatically when you use the platform, and from third-party payment processors and identity verification providers. The categories of data we collect are detailed below.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or biometric data for identification purposes. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that data has been collected from an underage individual, it will be deleted promptly and the associated account closed.

Where you choose not to provide certain data that is required for a specific purpose (for example, identity documents for KYC verification), we may be unable to provide that part of our service, such as processing withdrawal requests. We will make this clear at the point of data collection.

7jeta processes your personal data only for specific, documented purposes. We do not use your data for purposes that are incompatible with the original reason for which it was collected. The primary purposes for which we process personal data are set out below, alongside the legal basis for each.

• Account Registration and Management: To create and maintain your 7jeta player account, verify your identity, and ensure the integrity of your profile. This is necessary for the performance of the contract between you and 7jeta.
• Processing Transactions: To process deposits made via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard, and to process withdrawal requests back to your registered payment method. This is necessary for contract performance.
• Identity Verification (KYC): To comply with anti-money laundering obligations and to verify that players meet the 18+ age requirement. This is a legal obligation applicable to financial and gaming service providers.
• Customer Support: To respond to your enquiries, resolve disputes, investigate complaints, and provide technical assistance. This is necessary for contract performance and our legitimate interests in maintaining service quality.
• Responsible Gaming: To monitor betting patterns, identify signs of problem gambling, and apply responsible gaming tools such as deposit limits or self-exclusion where appropriate. This serves both our legal obligations and the vital interests of our players.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, and other illegal activity. This is a legitimate interest of 7jeta and a legal obligation.
• Platform Improvement: To analyse how players use the 7jeta platform, identify technical issues, and improve the overall user experience. This is based on our legitimate interests in maintaining and developing the service.
• Promotional Communications: To send you information about 7jeta bonuses, promotions, and new game releases, where you have opted in to receive such communications. You may opt out at any time by contacting support or updating your account preferences.

7jeta will never sell your personal data to third parties for their own marketing purposes. We will not use your data for automated decision-making that produces significant legal or similarly significant effects without human review, except where such processing is required by law.

Cookies are small text files stored on your device when you visit the 7jeta website. They help us recognise your browser, maintain your session, remember your preferences, and understand how the platform is being used. The following categories of cookies are in use on 7jeta:

• Essential Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during a game session and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without breaking core functionality.
• Functional Cookies: Store your preferences such as language settings, preferred payment method display, and responsible gaming tool configurations. Disabling these will not break the site but will mean your preferences are not remembered between sessions.
• Analytics Cookies: Collect anonymised data about how players navigate the platform — which pages are visited most, where users drop off, and how long sessions last. This data is used exclusively to improve the 7jeta platform. No individual-level data is shared with external analytics providers for their own use.

Most browsers allow you to control cookie settings through their privacy or settings menu. You can instruct your browser to refuse all cookies or to notify you before accepting cookies. Please note that disabling essential cookies will prevent you from logging in to your 7jeta account and using the gaming features of the platform.

7jeta does not use tracking pixels, web beacons, or similar technologies that transmit your personal data to third-party advertising networks. We do not engage in cross-site behavioural advertising based on your activity on external websites.

The categories of third parties with whom 7jeta may share your personal data, and the reasons for doing so, are as follows:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard receive the financial data necessary to process your deposit and withdrawal transactions. These providers operate under their own privacy policies and are independently responsible for the data they handle.
• Identity Verification Providers: Third-party KYC providers may process your identity documents to confirm your age and identity. These providers are contractually bound to process your data only for the verification purpose and to maintain appropriate security standards.
• Game Software Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player identifier to facilitate game sessions. They do not receive your full name, contact details, or financial information.
• Fraud Prevention and Security Services: Specialist providers that assist in detecting and preventing fraudulent activity on the platform may process technical data such as IP addresses and device fingerprints.
• Legal and Regulatory Authorities: 7jeta will disclose personal data to law enforcement, regulatory bodies, or other governmental authorities where required to do so by law, court order, or to protect the rights and safety of 7jeta players and staff.
• Professional Advisers: Lawyers, auditors, and accountants engaged by 7jeta may access personal data in the course of providing professional services, subject to strict confidentiality obligations.

All third-party service providers engaged by 7jeta are required to implement appropriate technical and organisational security measures to protect personal data. They are permitted to process personal data only in accordance with 7jeta's instructions and for the purposes described above.

7jeta retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your account being open and active on the platform.
• Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five years following the transaction date, in line with standard financial record-keeping requirements.
• KYC and Identity Documents: Retained for a minimum of five years following the closure of your account, to satisfy anti-money laundering record-keeping obligations.
• Customer Support Communications: Retained for up to three years from the date of the most recent interaction, to allow for dispute resolution and service improvement analysis.
• Technical and Usage Data: Aggregated and anonymised analytics data may be retained indefinitely. Raw technical logs containing identifiable information are retained for up to 12 months.
• Self-Exclusion Records: Retained for the duration of the exclusion period and for five years thereafter, to prevent re-registration during an active exclusion.

All personal data held by 7jeta is stored on secure servers. Access to personal data is restricted to authorised personnel who require access to perform their job functions. Data stored on servers is encrypted at rest, and all data transmitted between your browser and the 7jeta platform is protected by SSL/TLS encryption.

When personal data is no longer required and the applicable retention period has elapsed, 7jeta securely deletes or anonymises the data so that it can no longer be associated with any individual player.

As a user of the 7jeta platform, you hold the following rights in relation to your personal data. These rights are subject to certain limitations where legal obligations or legitimate security interests require data to be retained or processed notwithstanding your request.

• Right of Access: You have the right to request a copy of the personal data that 7jeta holds about you, along with information about how it is being used and with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain details directly from your account dashboard.
• Right to Erasure: In certain circumstances, you may request that 7jeta delete your personal data. This right does not apply where we are required to retain data to comply with legal obligations, such as anti-money laundering record-keeping requirements.
• Right to Restrict Processing: You may request that 7jeta limits the way it uses your data in certain circumstances — for example, while the accuracy of data is being verified following a rectification request.
• Right to Data Portability: You have the right to receive a copy of the personal data you provided to 7jeta in a structured, machine-readable format, where the processing is based on your consent or contract performance.
• Right to Object: You may object to the processing of your personal data where 7jeta relies on legitimate interests as the legal basis. You also have the right to opt out of direct marketing communications at any time.
• Right to Withdraw Consent: Where processing is based on your consent (for example, receiving promotional emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7jeta takes the security of your personal data seriously and applies a layered set of technical and organisational controls to protect it against unauthorised access, disclosure, alteration, or destruction. The key security measures in place include:

• SSL/TLS Encryption: All data transmitted between your device and the 7jeta platform is encrypted in transit using industry-standard TLS protocols, preventing interception by third parties.
• Encryption at Rest: Personal data and financial records stored on 7jeta servers are encrypted at rest, ensuring that data remains protected even in the unlikely event of unauthorised physical server access.
• Access Controls: Access to personal data is restricted to employees and contractors who require it to perform specific job functions. All personnel with data access are subject to confidentiality obligations and receive regular data security training.
• Two-Factor Authentication: Players are encouraged to enable two-factor authentication (2FA) via SMS OTP on their accounts, adding an additional layer of protection against unauthorised login attempts.
• Security Monitoring: 7jeta operates 24/7 security monitoring to detect and respond to suspicious account activity, unusual transaction patterns, and potential platform-level intrusion attempts.
• Penetration Testing and Audits: The platform undergoes periodic security assessments to identify and remediate vulnerabilities before they can be exploited.

While 7jeta implements robust security measures, no digital platform can guarantee absolute security against all possible threats. You play an important role in keeping your account secure by choosing a strong, unique password, enabling 2FA, and contacting us immediately at [email protected] if you suspect any unauthorised access to your account.

7jeta may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, we will notify registered players by email and by posting a prominent notice on the 7jeta homepage. The "Last Updated" date at the top of this document will always reflect the date of the most recent revision.

We encourage you to review this Privacy Policy periodically. Your continued use of the 7jeta platform following notification of changes constitutes your acknowledgement of the updated policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7jeta handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.